Returns & Exchanges
At THE LUMI SHOP, we want you to love your style; if you are not completely satisfied, you can return your unworn items within 30 days of delivery. All returned apparel must be in original condition with tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all fashion tags and hygiene seals are intact.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized collection point.
Receive Your Refund
Once our warehouse inspects the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing